Shipping Policy

Shipping Policy

Order Cut-Off Times and Dispatch Schedule.

All orders received by Silverstone Wholesale prior to 14:00 HOURS each business day, will be packed for dispatch within 5 business days wherever possible, subject to stock availability.

Orders received after the cut-off of 14:00 HOURS each business day, will be processed as received the following day.

We operate no same day delivery option on goods. All orders are tracked and dispatched via Australia Post or various contracted courier services and a tracking link provided.

Please allow up to 12 days for delivery from dispatch.

All parcels shipped via Australia Post will have a "Do Not Safe Drop" placed on the label unless otherwise requested by you. If you prefer to have your parcel left at your front door, or left in a specific place by Australia Post or a courier contractor - please let us know in the comments box on the shopping cart payments page or alternatively via email or phone prior to dispatch of your order. Silverstone Wholesale will not accept responsibility for any parcel requested by you to be "safe dropped".

In order to make your shopping as easy as possible on checkout page, you will be required to nominate a method of payment, i.e., account holder, direct deposit, PayPal, Credit card (which will be processed through Braintree) or cheque payment. For Direct Deposit customers, goods will be sent as soon as funds are received into our account and have been cleared. For account customers - shipment will not take effect until all past due accounts are paid up to date.

Shipping - International Orders

The only method of payment for your order will be Telegraphic Transfer or PayPal and your shipping charges will be calculated offline. If you opt to pay with PayPal we will draw up a PayPal invoice and forward it to your email address. We will email you with the total of your order including shipping charges. All International orders will be forwarded via Australia Post using Express Post International. Please visit http://www1.auspost.com.au/international/ for rates to your country.

Please Be Aware and check with your Government Authorities before ordering products such as smudge sticks, resins and herbs from us. Some countries have stringent LAWS on importing these goods. Silverstone Wholesale will not be held responsible if authorities in your country seizes goods ordered by you from us. A freight fee is charged on invoice and is GST applicable. This charge will be dependent on items ordered and delivery address and is subject to change.

Delivery Charges

Shipping - Australian Customers

Shipping charges for all Australian orders are as follows:

New South Wales, Coolangatta and Wodonga $16.90 plus GST

Melbourne city inner $18.90 plus GST capped

Melbourne city outer and Brisbane $19.90 plus GST capped

Country Victoria $20.90 plus GST capped

Adelaide $21.90 plus GST capped

Gold Coast, Sunshine Coast, Ipswich, $24.90 plus GST capped

For orders over $499.99 (ex GST) in the above areas only - free freight is offered.

Queensland city near $24.90 plus GST capped

Queensland city mid, and South Australia Country $29.90 plus GST capped

Queensland city north $31.90 plus GST capped

Tasmania $32.90 plus GST capped

Norfolk Island $35.90 plus GST capped

Western Australia Perth Area $38.90 plus GST capped

Northern Territory, and Christmas Island $43.90 plus GST capped

Western Australia city north or south $45.90 plus GST capped

For orders weighing under 1kg, Silverstone Wholesale will at its discretion charge a relevant fee.

These shipping charges are uniform Australia-wide and in many cases represent only a fraction of the actual freight charge.